Privacy Policy – CTRL Lounge

At CTRL Lounge, we place a high priority on the privacy and security of our members, visitors, and website users. Whether you are visiting our physical computer club, exploring our website, registering for a membership, or participating in events and tournaments, we are committed to ensuring that any personal data you share with us is handled transparently, securely, and in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information across all our platforms and services.

1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our club or online services. This includes your full name, email address, phone number, home or billing address, age or date of birth, payment information, and any additional preferences you indicate when filling out forms, making bookings, registering for tournaments, or communicating with our team.

In addition to information you provide directly, we also collect data automatically when you use our website or access certain services. This technical data may include your IP address, browser type, operating system, device identifiers, language settings, access times, visited pages, and user behavior on the site. Inside the physical club, we may also use security systems (such as CCTV) and access control technologies to monitor activity for safety and operational purposes.

2. How We Use Your Information

We use the personal data we collect for a variety of business-related and service-related purposes. These include:

• Managing your membership, bookings, and subscriptions;
• Processing payments and issuing receipts or invoices;
• Registering you for competitions, LAN events, or tournaments;
• Communicating with you regarding club activities, schedule changes, or service notices;
• Sending promotional messages if you have opted in to receive marketing communications;
• Analyzing user behavior to improve our services, website usability, and club facilities;
• Ensuring security, enforcing our club policies, and preventing misuse of our services.

We strive to use the minimum amount of personal data necessary to achieve the purposes stated above and always in a way that aligns with your expectations.

3. Sharing Your Data

We may share your personal data with carefully selected third-party service providers who help us manage essential operations. These partners may include payment processors, IT support services, website analytics providers, booking system vendors, and customer communication tools. Each service provider is contractually required to protect your information and may only use it to perform specific functions on our behalf.

We do not sell, rent, or share your personal data with unrelated third parties for their marketing purposes. In exceptional cases, we may disclose your information if required to comply with legal obligations, court orders, or to protect our legal rights or the safety of individuals.

4. Data Retention

We retain your personal data only for as long as necessary to provide the services you’ve requested, to comply with legal obligations, and to manage our legitimate interests. For example, we may retain billing information for tax and accounting purposes, or keep event registration details for a reasonable period after the event concludes. When data is no longer needed, we ensure it is securely deleted or anonymized.

5. Your Rights

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your data under certain legal conditions;
• Withdraw consent at any time for communications or specific types of data processing;
• Object to processing or request restrictions on how your data is used.

To exercise any of these rights, you may contact our team at CTRL Lounge. We are committed to responding promptly to all legitimate requests and ensuring your rights are respected.

6. Data Security

We take the protection of your personal data seriously. CTRL Lounge uses a combination of physical, technical, and administrative measures to secure your information. These include:

• Secured servers and storage systems;
• Encrypted communication channels;
• Access control measures and user authentication;
• Staff training on data privacy and security protocols;
• Regular review and updates to our data protection systems.

While we do our best to protect your data, no system is entirely immune to risks. We encourage all users to choose strong passwords, protect their login credentials, and report any suspicious activity.

7. Minors and Age Restrictions

Our services are generally intended for users aged 13 and above. For activities that require a minimum age (e.g., competitive tournaments, late-night sessions), we may collect proof of age or require parental consent. We do not knowingly collect personal data from children under the applicable age without parental permission. If we become aware of such data, we take steps to delete it promptly.

8. Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our services, legal requirements, or internal procedures. When we do, we will update the revision date at the bottom of this document. We encourage all users to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any update will indicate your agreement with the revised policy.

9. Contacting Us

If you have questions, concerns, or feedback about this Privacy Policy or how your personal data is handled, please contact us directly at CTRL Lounge. Our team is always ready to assist you, and we believe open communication is key to maintaining your trust. Your privacy matters to us, and we work continuously to protect it.